Safe Play Policy

Responsible Gaming at nagad 999

At nagad 999, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives every Bangladeshi player the tools, information, and support needed to stay in control.

18+ Age Verified Platform

Self-Exclusion Available

Deposit Limit Controls

24/7 Player Support

Our Promise

Our Commitment to Safe Play

nagad 999 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We recognise that while the vast majority of our players enjoy casino games and sports betting as a leisure activity, a small number of individuals may develop patterns of play that become harmful to their wellbeing or that of their families.

Our responsible gaming programme is built on four core principles: Prevention, through age verification and player education; Control, through deposit limits and session management tools; Intervention, through proactive monitoring and support outreach; and Recovery, through self-exclusion options and referrals to professional counselling services.

nagad 999 takes a zero-tolerance approach to underage gambling. Every registered account on our platform undergoes identity verification to confirm that the player is at least 18 years of age. Players who are found to be under 18 will have their accounts closed immediately and any deposited funds returned to the original payment method.

We also recognise that gambling-related harm does not only affect the individual player — it can have serious consequences for families, relationships, and financial stability. Our responsible gaming team is available at all times to provide guidance, answer questions, and connect players with professional support services where needed.

The nagad 999 Safe Play Pledge

We verify every player's age before allowing real-money wagering

We provide free deposit limit and session control tools to all players

We monitor gameplay patterns for signs of problem gambling behaviour

We offer self-exclusion with immediate account suspension upon request

We never target players who have set self-exclusion or voluntarily closed their accounts with marketing materials

We train our support team to identify at-risk players and respond with empathy and practical guidance

Gambling should be entertaining and affordable. If you ever feel that gambling is no longer fun, or that you are spending more than you can afford, please use our responsible gaming tools or contact our support team immediately at [email protected].

18+ Strict Verification

Every nagad 999 account undergoes mandatory age and identity verification. Players must be at least 18 years old to register and deposit real money on the platform.

Flexible Deposit Limits

Set daily, weekly, or monthly deposit caps in BDT directly from your account settings. Limits take effect immediately and can only be increased after a mandatory cooling-off period.

Reality Check Reminders

Configure timed on-screen reminders that appear during your session to show you how long you have been playing and how much you have wagered, keeping you aware in real time.

Time-Out Periods

Request a temporary break from nagad 999 for a period of 24 hours, 7 days, or 30 days. During a time-out your account is suspended and you cannot log in or make deposits.

Self-Exclusion Programme

For players who need a longer break, nagad 999 offers self-exclusion periods of 6 months, 1 year, or permanent closure. Self-exclusion is applied instantly upon request.

Dedicated Support Team

Our responsible gaming support team is available around the clock to assist any player who feels that gambling may be affecting their wellbeing. Reach us at [email protected].

18+

nagad 999 is strictly for adults aged 18 and above. Gambling by persons under 18 is forbidden on this platform.

Age Policy

18+ Age Restriction Policy

nagad 999 operates a strict minimum age policy. All players must be at least 18 years of age to register an account, make a deposit, or participate in any form of real-money gambling on the platform. This policy applies to all players in Bangladesh regardless of local cultural norms or family circumstances.

During the registration process, every new player is required to confirm that they are 18 or older. This declaration is legally binding under the terms of our Player Agreement. Additionally, all players are subject to Know Your Customer (KYC) identity verification before their first withdrawal is processed. KYC documents — which include a government-issued National Identity Card (NID) or passport — are reviewed to confirm age, identity, and payment method ownership.

Protecting Minors From Gambling

If you share a device with children or young people under the age of 18, nagad 999 strongly recommends the following protective measures:

Always log out of your nagad 999 account when you are not actively using it
Never save your login credentials in a shared browser or device
Use a strong, unique password that young people in your household cannot guess
Consider installing parental control software on shared devices to block access to gambling websites
Have an open conversation with young people about the risks of gambling

If nagad 999 has reasonable grounds to suspect that an account is being operated by a person under the age of 18, we reserve the right to suspend that account immediately pending identity verification. Any deposits made by a confirmed underage player will be returned in full and the account will be permanently closed.

Budget Tools

Deposit Limits & Budget Controls

Managing how much money you deposit is one of the most effective ways to keep gambling affordable and within your entertainment budget. nagad 999 provides three types of deposit limits, all of which can be configured directly from your account settings.

Daily Deposit Limit

Set a maximum BDT amount that you can deposit into your nagad 999 account within any single 24-hour period. Once reached, no further deposits are accepted until the next day's limit resets at midnight (BST, UTC+6).

Weekly Deposit Limit

Define a maximum deposit total for any rolling 7-day period. The weekly limit provides a broader budget guardrail that prevents you from recovering a daily overspend by making a large deposit the following day.

Monthly Deposit Limit

Set a hard cap on the total amount you can deposit across an entire calendar month. This is the most comprehensive budget control tool and is particularly recommended for players who wish to keep their monthly gambling spend firmly within a pre-agreed amount.

How to Set Your Deposit Limit

Log in to your nagad 999 account Access your account using your registered username and password via the nagad 999 Login page.

Navigate to Responsible Gaming Settings Go to your Account Settings and select the "Responsible Gaming" tab from the menu.

Select Your Limit Type Choose from Daily, Weekly, or Monthly deposit limit. You may set all three simultaneously.

Enter Your Limit Amount in BDT Type in the maximum BDT amount you wish to deposit within the chosen period and confirm.

Limit Takes Effect Immediately Your new deposit limit is applied instantly. Reducing a limit is immediate; increasing a limit requires a 7-day cooling-off period before the higher limit becomes active.

Important: Reducing your deposit limit takes effect immediately with no waiting period. Increasing your deposit limit is subject to a mandatory 7-day cooling-off period. This asymmetry is intentional — it ensures that a decision made in the heat of a gambling session cannot instantly override a limit you set when thinking clearly.

Deposit limits apply to all payment methods linked to your nagad 999 account — including bKash, Nagad, Rocket, Upay, and bank transfers. You cannot bypass a deposit limit by switching payment methods.

Recommended practice: Before making your first deposit, take a moment to decide what you are genuinely comfortable spending on entertainment this month. Set that figure as your monthly deposit limit. Treat it the same way you would budget for a cinema trip or a meal out — money spent for enjoyment, not money expected to return a profit.

Session Tools

Time-Out & Reality Check Tools

Losing track of time is one of the most common experiences in online gaming. nagad 999's session management tools are designed to keep you grounded and aware of how long you have been playing, so you can make informed decisions about whether to continue or step away.

Reality Check Reminders

The Reality Check feature sends you an on-screen notification at regular intervals during your play session. You can configure these reminders to appear every 15, 30, 45, or 60 minutes. Each notification displays your total session duration, your net win/loss for the session, and prompts you to decide whether to continue playing or log out.

Session Time Limits

You can set a maximum session duration — for example, 2 hours — after which your session will automatically end and you will be logged out. This prevents extended, unplanned play beyond your intended time.

Time-Out Periods

If you want a complete break from nagad 999, a Time-Out suspends your account for a fixed period. During a time-out:

You cannot log in to your account
You cannot make deposits via bKash, Nagad, Rocket, or any other method
You will not receive marketing or promotional communications
Your account balance is preserved and will be available when your time-out expires

Time-out options available at nagad 999 are: 24 hours, 3 days, 7 days, and 30 days. Time-outs take effect immediately upon request and cannot be reversed early.

Reality Check

On-screen pop-up at your chosen interval (15, 30, 45, or 60 minutes) showing your session time and net position. You decide — keep playing or stop.

Session Time Limit

Set a maximum session length in hours. When the limit is reached, you are automatically logged out and cannot resume play until the next session period.

24-Hour Time-Out

A one-day break from the platform. Ideal if you feel you have played more than intended in a single day and want to reset before returning.

7 or 30-Day Time-Out

Extended breaks for players who need more time away. Account remains intact but completely inaccessible for the full duration. Cannot be reversed early under any circumstances.

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm your choice. The time-out begins immediately. If you require assistance activating a time-out, contact our support team at [email protected] and we will apply it on your behalf without delay.

Self-Exclusion

Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available at nagad 999. It is designed for players who feel that gambling has stopped being a form of entertainment and has begun causing harm. Self-exclusion closes your access to the platform entirely for a chosen period, giving you the space and time to seek support and regain control.

Self-Exclusion Periods Available

nagad 999 offers three self-exclusion durations. All are applied immediately upon request with no cooling-off period and no reversal option during the active exclusion window:

6-Month Self-Exclusion — Recommended as a first step for players concerned about their gambling habits. Your account is fully suspended for six months.
12-Month Self-Exclusion — A full year away from the platform. During this period, nagad 999 will make every reasonable effort to ensure you are not contacted with marketing or promotional material.
Permanent Self-Exclusion — Your account is permanently and irrevocably closed. This option is available to any player who decides they do not wish to return to gambling in any form. A permanently self-excluded account cannot be reopened under any circumstances.

What Happens During Self-Exclusion

From the moment your self-exclusion takes effect, nagad 999 will:

Immediately suspend your account login access
Block all deposit attempts from your registered payment methods (bKash, Nagad, Rocket, Upay, and bank accounts)
Remove you from all marketing, bonus, and promotional communications
Process withdrawal of any outstanding real-money balance to your registered payment method, subject to standard KYC verification
Flag your account so that it cannot be re-opened during the exclusion period, even at your own request

Returning After Self-Exclusion

When a time-limited self-exclusion period expires, your account does not automatically reactivate. You must contact nagad 999 support to request reactivation. Before reactivation, our responsible gaming team will contact you to confirm that you wish to return and to remind you of the responsible gaming tools available to help you play safely going forward. A mandatory 24-hour reflection period applies before any reactivation is processed.

nagad 999 strongly recommends that any player returning from self-exclusion immediately set new deposit limits and session time controls before making a deposit.

How to Request Self-Exclusion

Contact Our Support Team Email [email protected] from your registered email address with the subject line "Self-Exclusion Request".

State Your Preferred Duration In your message, specify whether you wish to self-exclude for 6 months, 12 months, or permanently. Include your registered username.

Immediate Processing Our team processes all self-exclusion requests as the highest priority. Your account will be suspended within minutes of your request being received.

Balance Withdrawal Any real-money balance in your account will be returned to your registered bKash, Nagad, or bank account within 3–5 business days.

Self-exclusion is a serious commitment. Once applied, it cannot be reversed during the active exclusion window — even if you contact us to request early reactivation. This is by design, to protect you from impulsive decisions made during a moment of craving. Please consider your choice carefully before requesting self-exclusion.

Problem Gambling

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment into harmful territory. If you recognise several of these signs in yourself or in someone you know, it is important to seek help promptly.

Spending more money on gambling than you originally planned or can comfortably afford to lose

Chasing losses — continuing to gamble in an attempt to win back money you have already lost

Feeling restless, irritable, or anxious when you are not gambling or when you try to cut back

Lying to family members, friends, or colleagues about the amount of time or money you spend gambling

Gambling as a way to escape from personal problems, stress, anxiety, depression, or feelings of loneliness

Neglecting work, family responsibilities, education, or personal health due to time spent gambling

Borrowing money, selling possessions, or incurring debt to fund gambling activity

Repeatedly trying to cut down or stop gambling but finding yourself unable to do so

Thinking about gambling constantly — planning your next session, reliving past wins, or calculating how to get more money to gamble with

Experiencing financial difficulties — unpaid bills, depleted savings, or inability to cover basic living expenses — as a direct result of gambling

If you recognise these signs in yourself: You are not alone, and help is available. nagad 999's responsible gaming team is a confidential, non-judgmental first point of contact. Reaching out to us does not mean your account will be closed — unless you ask for self-exclusion. We are here to support you in finding the right approach for your situation.

If you are concerned about someone else: If a family member or friend appears to be showing signs of problem gambling, encourage them to speak with our support team or to contact a professional gambling counselling service. You can also contact us on their behalf to discuss available options confidentially.

Self-Assessment

Self-Assessment Questionnaire

The following questions are drawn from widely used problem gambling screening tools. Answer them honestly, based on your experience over the past 12 months. There are no right or wrong answers — this is for your own reflection only.

If you answer "Yes" to three or more of these questions, we strongly encourage you to take a break from gambling and speak with our support team or a professional counsellor.

If you answer "Yes" to five or more questions, please consider activating self-exclusion and reaching out to a dedicated gambling support service as soon as possible.

This self-assessment is provided for informational and reflective purposes only. It is not a clinical diagnostic tool. For a formal assessment of gambling-related harm, please consult a qualified mental health professional.

Have you, in the past 12 months…

Bet more than you could really afford to lose?

Needed to gamble with larger amounts of money to get the same feeling of excitement?

Gone back another day to try to win back money you lost?

Borrowed money or sold something to get money to gamble?

Felt that you might have a problem with gambling?

Had people criticise your betting or told you that you had a gambling problem, even if you didn't agree?

Felt guilty about the way you gamble or what happens when you gamble?

Has gambling caused you any health problems, including stress or anxiety?

Has your gambling caused any financial problems for you or your household?

Get Help

Getting Help & Support

Reaching out for help is a sign of strength, not weakness. If gambling is causing you distress — financially, emotionally, or within your relationships — nagad 999 and a range of professional support services are available to help you take back control.

nagad 999 Support Team

Our responsible gaming team is available 24 hours a day, 7 days a week. We can help you activate deposit limits, set a time-out, or initiate self-exclusion. We are also available to listen and provide guidance without judgment.

Email: [email protected]

Talk to Someone You Trust

Sometimes the most powerful first step is simply telling a trusted family member or close friend about the difficulties you are experiencing. You do not have to face this alone. Talking openly can relieve the mental burden and help you identify the right path forward.

Consider speaking to a parent, sibling, spouse, or a trusted friend from your community in Dhaka, Chittagong, or wherever you are based in Bangladesh.

Professional Counselling

If you feel that gambling-related harm has significantly affected your mental health, finances, or relationships, we recommend consulting a qualified mental health professional or counsellor. Cognitive Behavioural Therapy (CBT) is a clinically proven approach for addressing problem gambling and is available through mental health clinics and qualified practitioners throughout Bangladesh.

Contact your nearest hospital or mental health clinic in Dhaka or Chittagong to enquire about available counselling services.

Practical Steps You Can Take Right Now

Set a Deposit Limit Today Even if you feel your gambling is under control, setting a deposit limit is a simple, proactive step that costs nothing and protects your finances.

Enable Reality Check Reminders Turn on 30-minute session reminders so you are regularly prompted to assess whether you want to continue playing or step away.

Take a Time-Out if You Feel Uncertain If you are unsure whether your gambling is becoming a problem, a 7-day time-out costs nothing and gives you space to reflect with a clear head.

Request Self-Exclusion if You Need a Longer Break Contact [email protected] and we will process your self-exclusion immediately, without question and without judgment.

Speak to a Professional if Harm Is Significant If gambling has caused serious financial or personal harm, please reach out to a qualified mental health professional or counsellor in your area.

Key Reminders

Gambling is entertainment, not a way to earn income or solve financial problems

Only ever gamble with money you can genuinely afford to lose

Never chase losses — every session should have a clear stop point

Take regular breaks — step away from the screen between sessions

Keep gambling separate from your daily routine and financial obligations

18+ only — never allow underage persons access to your account

Help is always available — our support team is here whenever you need us

Explore nagad 999

Play Smart. Stay in Control.

nagad 999 is committed to keeping gambling safe, affordable, and enjoyable for every player in Bangladesh. Explore our games and sports betting — but always play within your means.

18+ only. Please gamble responsibly. Terms & Conditions apply.